Kim and Mariah are wonderful to work with. Very friendly and professional team. They are always available to answer questions day or night. They consistently went above and beyond to make sure we had a positive home buying experience. Our transaction was a complicated one yet, they helped guide us through it in a timely manner. Could not be more pleased with my purchase due to their hard work!
Hiring Mariah and Kim was by far the best thing we did when buying our first home. From the first phone call Mariah was so friendly and patient answering my many questions, you can immediately tell how much she loves her job and how important the client experience is to her. When we had to take a break from the search she had a great balance of checking in occasionally without pestering or pushing us, and when we saw the perfect home come available she was ready to dive back in 0-100 on a moment's notice, which was a huge relief in a hot market. We purchased a new construction home so it was a long process, and we ran into so many issues it left our heads spinning. Between covid-19, the wildfires, and other problems, the most common phrase we heard from everyone was: "I've never had an issue like this in 10+ years of business." Every time we called Mariah with questions or in a panic she was always reassuring and on top of it right away, no matter what day or time. We always felt like she had it handled and we were a top priority. Some issues took weeks to resolve and she always kept us up to date and held everyone else accountable. When our closing date got delayed last minute both Mariah and Kim went above and beyond pushing hard to minimize the delay, and they were so compassionate and generous during a very stressful time. They both are incredibly dedicated to their clients. As first time homebuyers that ran into so many problems, we would not have made it through without their expertise and guidance!
Kim and Mariah are wonderful to work with. Very friendly and professional team. They are always available to answer questions day or night. They consistently went above and beyond to make sure we had a positive home buying experience. Our transaction was a complicated one yet, they helped guide us through it in a timely manner. Could not be more pleased with my purchase due to their hard work!
Kim and Mariah are the absolute best! I have worked with them on one sale and three purchases. I will not work with anyone else!
Kim and Mariah are wonderful to work with. Very friendly and professional team. They are always available to answer questions day or night. They consistently went above and beyond to make sure we had a positive home buying experience. Our transaction was a complicated one yet, they helped guide us through it in a timely manner. Could not be more pleased with my purchase due to their hard work!
Kim and Mariah's attention to detail kept us in the loop the entire way. She went on vacation and still made the time to call every day. This team is beyond amazing and so very dedicated to the individual they are working with. Thank you so very much for making our second home purchase and first home sale so quick and painless. Absolutely amazing people!
Kim & Mariah were amazing to work with. In my opinion they went above and beyond in the sale of my home. I've sold two homes in the past and never had the personal service they provided. If I still lived in the Albany area I'd suggest anyone wanting to sell to use Team Shelby as their agent.
Kim and Mariah as always were amazing to work with! Thank you for helping us find a home!
Kim & Mariah went above everything I expected to help me get my forever home. I will refer them to everyone!!
Very professional, prompt and courteous.